Thoda aur detailed support chahiye tha
Maine jab support se contact karne ki koshish ki toh pehle mujhe pata hi nahi tha ki kis point par call karun ya kis topic par baat karun. Jab maine sign-up aur onboarding ke baad software ke dialer aur database features ko explore kiya, toh kuch features thode confusing lag rahe the. Main support page pe gayi aur wahan menus dekhe, par mujhe exact jo troubleshooting chahiye thi uska jawab directly nahi mila. Phir maine call kiya aur baat karne ke baad pata chala ki mujhe kisi aur section mein jana chahiye tha jo mujhe pehle samajh nahi aaya. Dialogue thoda long hua par finally mujhe meri problem samajh aa gayi aur solution mila. Lekin mujhe laga ki agar ek central guide hoti jo easy English or Hindi dono mein sab steps cover karti based on common queries, toh zyada asaani hoti. Overall experience thik tha, lekin searching aur samajhne mein thodi zyada mehnat karni padti thi mere liye. Thoda feedback lagta hai ki user path pe jyada focus karna chahiye jo support ko friendly banaye.