Thoda ajeeb laga ki training ke dauran support itna slow tha
Jab main training aur onboarding start kar raha tha, toh meri expectations thi ki support team mujhe timely jawab degi, especially jab main software ke kuch specific dialer features ko samajhna chahta tha. Par mujhe pata chala ki response time usually kaafi slow tha, aur kai baar main call par wait karta raha bina kisi update ke. Mera mann karta tha ki wo zyada prompt hote, kyunki training mein jab doubt aate hain, tab turant clear explanations zaroori hote hain. Sign-up aur payment process theek thi, par jab main software mein workflows ko customize karne ki koshish kar raha tha, toh agar support jaldi milta toh kaafi help milti. Database feature ko samajhna thoda tough tha bina support ke sahi, jinse main directly baat kar sakoon. Mujhe yeh baat surprising lagi, kyunki mujhe laga tha ki telephonic support kaafi responsive hoga taaki kisi confusion ko turant door kiya ja sake. Is experience ke basis pe mujhe lagta hai ki training mein thodi aur improvement honi chahiye.