Thoda acha tha par jab problem aayi toh response slow tha
Jab main initial sale ke liye contact kar rahi thi, toh communication theek tha aur process smooth lag raha tha. Sign-up aur invoice milna bhi timely hua, jo accha tha. Par jab maine software ke kuch daily workflow mein problem report ki, toh unka handle karna utna tezi se nahi hua. Phone support ka jawab dene mein delay tha, aur kabhi kabhi mujhe lagta tha ki problem ko samajhne mein woh zyada effort nahi laga rahe hain. Training material ke content theek tha, lekin wo real-time help jitni zarurat thi, wo nahi mili. Database feature mujhe useful laga, aur calling tools better tareeke se kaam karte toh zyada productive hota. Overall, main keh sakti hoon ki pros aur cons dono hain, customer service better ho sakti thi aur software mein thodi fixes ke saath yeh better lagega.