Thoda acha laga, thoda wait bhi karni padi
Training aur onboarding process start karte hi mujhe laga ki log kitne responsive hain. Jab main onboarding portal pe login kar rahi thi, toh kuch steps clear nahi the, toh maine support ko call kiya. Support waale turant answer nahi kar paye, thoda wait karni padi, aur phir bhi unka samjhaane ka tareeka theek tha. Training ke dauraan, kuch modules repeat karna pada kyunki pehle clearly samajh nahi payi. Lekin overall experience neutral tha, kyunki software ke updates smooth chal rahe the. Jo database feature use karna tha, uske liye thoda samay lagaya, training mein ye bhi cover hua. Mujhe lagta hai ki support team ki responsiveness improve ho sakti hai, but unka intent help karne ka theek tha. Empathy to cover ho gayi thi, sirf speed thodi delay thi.