This whole support experience felt like a wild goose chase
Honestly, I’m feeling pretty frustrated after trying to get help through their support channels. When I first contacted them because the software wasn’t connecting properly with the dialer, I thought they would give me clear answers quickly. But instead it was like chasing down shadows—they kept putting me off or giving scripted responses that didn’t really solve anything. I was hoping to get confidence from talking to someone knowledgeable on the phone, but each call ended with me confused and waiting for another update that never seemed to come. It was as if no one there really understood the problem or cared enough to fix things in a timely way. Meanwhile, my own attempts to adjust settings only made things worse. The communication felt spotty and mostly unhelpful, which just added to the stress of trying to get the software running properly. When I think back on the whole experience, the best way to describe it would be a wild goose chase where you’re always running after the solution but never catching it. Not something I expected or wanted at all.