this support might suit some but not me
Hey, so I tried out their telephone support and communication, and honestly it was a bit of a mixed bag for me versus what I'd used before. Some days it was easy enough to get through and get answers but other times, it felt like there was quite a bit of waiting and repetition. Compared to other similar software services I’ve used, I found myself explaining my situation repeatedly, which got a little annoying. The automatic updates did seem to help with fixing some issues, but they weren't always clearly communicated in advance, so sometimes the features changed unexpectedly. If you’re someone who's okay with a bit of back and forth and a less streamlined support experience, this might work for you. But if you need fast and straightforward answers mostly on the first try, this probably isn't the best fit. The invoicing and sign-up process at least was pretty simple, which helped keep things from getting too frustrating overall.