This support just keeps needing chasing over time
It’s not the first time I’ve had to explain the same questions over and over to WFHI support when working through issues during regular use. Every day for a week or so, I find myself picking up the phone or typing out emails to clarify how updates affected the calling tools or why a database sync didn’t happen as expected. They do eventually answer, but it feels like a bit of a grind to get there each time. The effort needed to maintain smooth workflows with their software isn’t negligible, and while I appreciate they’re reachable by telephone and generally polite, it’s sometimes quite wearing. I was hoping the support would settle down as I got more experienced, but repeated contact remains necessary to keep everything running just right. It’s not a complaint as such but more a weary observation that hands-on upkeep is a heavier part of the deal than I expected. So I’ve learned to keep my phone handy and assume I’ll need to follow up on minor glitches regularly.