This product is not for people expecting a smooth pre-purchase experience
If you are someone who expects everything to match perfectly upfront and want quick answers, this one might not suit you. The sales and pre-purchase interactions took longer than I hoped and involved quite a bit of back and forth before I really understood what was on offer. The software itself does the job decently enough once you push past the initial confusing parts, especially the sign-up and payment are straightforward. But the whole setup and training felt less aligned with my expectations, involving more waiting and explanations than I wanted. It might work well for those willing to put in extra time and patience learning the database features and calling tools, but if you want a plug and play experience, this isn’t it. Telephonic support is there and can help, but I felt the process overall could be more streamlined and upfront about things. So practically speaking, it’s fine for its purpose, but you’ll probably need stamina and realistic expectations to navigate the system well.