This onboarding isn't for someone who wants fast setup
If you are someone looking for a quick start with minimal recurring setup, this training and onboarding probably isn't for you. The initial sessions are alright, they do cover the basics clearly, but there's a lot of ongoing configuration needed throughout usage. You have to frequently check that your database entries are syncing correctly with the dialer, and the updates sometimes change things that require adjustment. That means a steady investment of time, not a one-off setup. I can see how this suits users who prefer to tweak and manage workflows actively, but it might get frustrating if you want the software to just work out of the box without much hands-on maintenance. The telephonic support is responsive generally but expect to reach out multiple times as new issues or questions appear regularly. So if you're not willing to engage beyond the onboarding phase, this is probably not the product to pick. It leans more towards customers who want ongoing training and are ready to commit time constantly. For casual or hands-off use, it's not suitable.