This maybe suits those who don’t mind sometimes waiting on support
When I encountered an issue last week with the dialer not connecting smoothly, I called telephonic support. The person was friendly but I had to repeat my problem more than once. It took a good ten minutes before the solution was clear. Otherwise, in the other instances, I can’t exactly remember if there was any easy way to find answers without calling again. Sometimes the database feature updates automatically and that was helpful, but other times the software froze and I waited for support without a definite timeline. So for someone who needs quick, precise answers all the time, this might not be the best fit. But if someone can wait calmly and use training videos in the meantime, it might work okay. I think there’s room for improvement especially in reducing repetition and wait times when you contact support. The invoicing and payments were smooth though, so that part was better managed. My experience overall is mixed but not entirely negative.