Thinking out loud: Would use WFHI again, probably
So, I've been reflecting on my experience with WFHI's sales and pre-purchase setup and, honestly, I think I'd probably end up asking for help again next time. The initial sign-up and onboarding flow were mostly straightforward but there were a couple of spots where I wasn't totally sure what the next steps were—like when navigating the invoicing or understanding how the automatic updates affect my database setup. The training gave me a decent foundation, especially around the calling tools and dialer, but I could see myself needing some occasional support just to stay on track. The telephonic support was accessible, and that gave me some confidence that even if I stumble, there's a way to get answers. Still, it felt a little inconsistent at times, so I might hesitate before jumping in without at least a bit of backup. To sum it up, I'd probably tell a friend that WFHI software works well overall, but they should be ready to reach out for help now and then, especially as workflows get more complex or updates roll out.—At least for me, some extra guidance wouldn't hurt as things evolve.