Thinking about future help, sales service showed some gaps
When I first signed up with WFHI, the sales process was fairly clear but left me wondering if I might need additional assistance later. The sign-up flow was smooth and the invoicing straightforward, which gave me confidence initially. But as I started exploring the training sessions and attempting to use the calling tools, I found myself hesitating over some details. The pre-purchase explanations were helpful but not exhaustive. I asked a few questions through pre-sales support, and they answered promptly though sometimes their answers felt a bit rushed or generic. Now that I’ve moved further into actual use, I think I’ll probably reach out again for help understanding some of the more advanced features, especially the database integration and dialer optimization. That makes me think the pre-purchase support was good enough but not completely sufficient if one wants to use everything smoothly from the start. Perhaps future buyers should be ready to invest some time in training and support calls beyond initial sales. Overall, I’m mostly satisfied with what I’ve got but I remain a little unsure if I’ll feel fully independent with the software without more detailed help soon.