Things worked but order of steps missed something
Reflecting after some time, the overall support and communication were pretty solid but I think the sequence of steps could’ve been arranged better. The onboarding was thorough and the training useful, yet some of the communications didn’t follow a sensible order which, in hindsight, might have helped avoid confusion. For example, it would have been more efficient if the call functionality and database usage instructions happened before some of the general overview sessions. I did feel the telephonic support was quite encouraging, always ready when needed, but the emails or follow-ups sometimes added more details too late. The invoicing and payment steps were clearly explained but came after quite a bit of technical training, which felt a little out of place. Automatic updates were smooth and didn’t interrupt workflow, which I appreciated. Overall the experience worked well enough but missing a logical progression in support and info-sharing meant it took a bit longer than necessary to settle into a comfortable routine with the software.