2 out of 52 of 5Verified customerTraining and onboarding
Things went wrong but handling left me wanting more clarity
The training process started well but when I faced problems using the dialer and database features, support seemed unsure how to help efficiently. It felt like there wasn't a clear plan for addressing hiccups besides standard replies and directing me back to the manuals. I was hoping for quicker or more tailored help, especially since these issues blocked my workflow. The initial setup and training on software basics were okay, but when errors crept in, I didn’t get clear fixes fast. The invoicing and payment steps worked fine, at least. Overall, I felt the system could improve how it supports users encountering difficulties to reduce frustration during onboarding.