things explained but a lot missing
I went through the onboarding training hoping to get a solid understanding of how to use the software and the calling tools. Some parts were made clear enough but overall I kept feeling like key details were missing, especially around how the dialer integrates with the database. It wasn't easy to follow what steps to take first, and I stumbled a few times calling support just to clarify basics. The training felt rushed like it glossed over important workflows, so even after completing it, some parts were still unclear to me. Automatic updates didn’t really come up in the sessions, so it was confusing to handle when the UI changed slightly during my first week using the system. If the onboarding was more thorough with clearer steps about syncing customer info and handling calls smoothly without interruptions, I'd rate it better. As it stands, I was left unsure about some basic features which slowed down my efforts significantly.