Things clicked partially but not completely during onboarding
I went into the onboarding expecting a guided process, but found that quite a bit was left for me to figure out on my own. The initial training sessions were informative, yet not comprehensive enough to cover all the practical aspects I came across in daily software use. For instance, setting up the dialer took some trial and error because the instructions were somewhat generic and didn't delve into specifics. On the other hand, the database organization tools were quite intuitive once I got the hang of them. It was only after spending additional time experimenting and referencing the help resources that some features finally clicked for me. Customer support was available but sometimes took a while to respond, which slowed progress during the onboarding phase. While I appreciate the blend of training and self-discovery, I wish the onboarding flow had been a little more hands-on to reduce the learning curve. Overall, there was a moment when I felt comfortable with the core functionality, but some advanced parts still felt unclear even after some days of use.