Things clicked better once I hit the troubleshooting stage
Initially, I found the onboarding procedures a bit rigid and wasn’t sure how well the system would handle when something went wrong. My first few attempts to use the dialer had glitches that interrupted the workflow, which made me doubt how smooth everything would be. However, once I reached the training focused on troubleshooting and contacting telephonic support, things clicked more clearly. The support team was helpful and guided me patiently through the issues, which made me more confident using the software going forward. I still felt that the initial set of training sessions could have been a bit more thorough about these common problems so I wouldn’t have needed extra calls. But after that hurdle, the experience became more balanced and manageable. Overall, the moment it clicked was definitely when I realized help was available to fix things quickly rather than being left to figure them out on my own.