They Were There When I Needed But Some Delays Happened
Starting with the training sessions, I found the responsiveness of the WFHI team quite good overall. They were prompt in replying to my queries during the onboarding flow, especially when I was setting up my calling tools and exploring the dialer functionalities. The step-by-step guidance they provided helped me navigate through the database feature effectively. However, there were moments when responses took longer than I expected, particularly mid-week when I was trying to troubleshoot some system updates. These slight delays didn't greatly hamper my progress, but they did cause some waiting and required me to figure a few things independently in the meantime. On the positive side, their telephonic support was friendly and patient, which made the experience less stressful than it could have been. Signing up and managing invoices was fairly straightforward too, though I wish the payment process updates were communicated a bit more clearly upfront as that might have saved some back-and-forth emails. To sum it up for a friend, I'd say WFHI’s team is genuinely helpful and accessible, though they could improve a bit on quicker follow-ups during busy periods.