They were quick to respond but sometimes missed the mark
The training and onboarding process started off well enough; the team was pretty responsive when I had questions about setting up the calling tools. For example, when I struggled with linking the dialer to my database, their replies were timely and helpful, which made that part easier to manage. However, not everything was smooth. Some issues took multiple back-and-forth messages before they clarified, and occasionally, I felt some responses didn't fully address my concerns. Overall, I felt the people behind the software genuinely wanted to assist, even if every interaction wasn't perfect. They balanced automation with human support decently, but I would have appreciated more proactive guidance in some steps. My experience was warm yet restrained because while they clearly care, the system’s initial instructions could have been more detailed to reduce confusion. I ended up spending more time figuring things out on my own than I expected from the onboarding materials.