They were helpful and I'd reach out again if needed
The telephonic support team was genuinely helpful when I needed assistance, which made the whole experience less stressful than I anticipated. They were patient and explained the software features clearly over the calls, which helped me understand the dialysis tools and the database integration better. During my workflow, I encountered some billing questions, and the invoicing process was made straightforward with their guidance. My only reservation would be the occasional hold time before speaking to someone, which could have been shorter. Still, their overall responsiveness ensured that I wouldn’t hesitate to contact them again if I need any help in the future. The updates seemed to roll out automatically without causing any disruptions. If I were to share this with a friend, I would say the support was pretty reliable and friendly but just expect a little waiting around sometimes. I feel comfortable enough now to use most of the software features independently, thanks to their assistance.