They responded sometimes, but mostly left me hanging
I was interested in buying the software and even after signing up, I found that the sales and pre-purchase team’s responsiveness was hit and miss. On one hand, they answered basic questions via email within a day or two, which was decent. But often, when I tried to get deeper insights or wanted to clarify how certain features would work for me, responses either came late or not at all. This made the whole process frustrating because I was trying to evaluate if the software matched my needs before committing. The payment process itself was smooth once I went ahead, but by then I had already wasted time waiting for support that wasn’t consistent. If I were to explain to a friend, I’d say it felt like they cared but just couldn’t keep up with the follow-ups, leaving me quite annoyed and undecided.