They really tried hard to keep up with my questions
I have to say, the responsiveness of the people during the sales and onboarding phase was pretty impressive. At first, I sent a bunch of emails and had some calls, and they didn’t just reply but took their time to explain little details that I wouldn’t have thought of asking. I’m a bit scatterbrained sometimes, so I appreciate patience, and they had tons of that. Actually, what surprised me was how I kept coming back with more questions and issues, and they kept up with no sign of irritation. The sign-up and initial software walkthroughs took longer than I expected, not because of problems but because I was really exploring. Overall, I’d say the effort on their part gave me confidence that they care about their customers even after the software is sold—which is something rare these days.