They left me to figure out a lot on my own
Honestly, the initial training and onboarding isn't as hand-holding as I expected. A lot had to be worked out myself, from understanding how the database syncs with the calling tools to navigating the dialer interface. While the software is well designed, I felt there was a gap between the initial instructions and what I needed to actually do to get fully operational. That said, it wasn’t frustrating—just more a discovery process where I had to piece things together by trial and error across the first few days, rather than a guided walkthrough. I appreciate that the automatic updates usually keep everything running smoothly, but sometimes it's unclear how those updates affect the workflows I’ve just set up. If I had help linking the training directly to my daily workflow instead of just generic tutorials, I’d have been ready way faster. So basically, I spent more time setting things up than I thought I would, and the onboarding could be more tailored, but now that I’ve worked through it, I’m comfortable using the platform.