They finally got it after several explanations, but it was tiring
Initially, I had issues understanding how the billing and payment processes worked with the invoicing system. I reached out multiple times through telephonic support, and at first the responses didn’t clarify much, which was frustrating. However, after more explanations, the team finally helped me understand each step including how automatic updates could affect my usage in billing cycles. The invoicing came regularly and looked consistent finally, though I wish it was easier to track without calling support every few weeks. The sign-up and payment flows were generally straightforward once I was past the initial confusion. I appreciate that the support staff eventually responded well, but honestly, the whole experience was wearying, especially when the same questions had to be repeated. I’m glad the system was usable, but the responsiveness wasn’t as immediate as I hoped when I first signed up.