They explained a lot but I had to stay patient
The sales team took their time to explain the software and training packages, which I appreciated because some points were quite detailed. It wasn’t always perfectly clear at first, especially around the database features and how automatic updates would affect ongoing workflows. I found myself asking a few follow-up questions to get a better sense of what would be included in the training sessions and the typical timeline for onboarding. They were generally patient and gave thorough answers, but it did take me a couple of conversations before I felt confident about proceeding. The invoicing and payment process was explained clearly enough, which helped me avoid confusion later on. Overall, while it demanded some effort from my side to understand everything properly, I wouldn’t say it was overly complicated, just a bit slow and deliberate in its pace. Still, I appreciated that they didn’t rush me and were open to my questions during the whole pre-purchase phase.