2 out of 52 of 5Verified purchaseTraining and onboarding
They didn’t really answer my queries properly
The training and onboarding process was not up to my expectations. I found that when I had questions, the responses were slow or sometimes didn’t answer what I actually asked. The materials were there but lacked clarity in parts, especially for new users like me. Some updates were automatic but without much explanation, which made it confusing. They did try to support me over the phone a couple of times, but the help received was hit or miss. The invoicing and payment process itself is straightforward, though. I don’t feel they were as responsive as I hoped; it felt like I was left waiting quite often. Maybe the team was busy, but overall, it just didn’t feel organised. This is what I’d tell a friend if they asked about joining.