They did respond quickly at least
Honestly, my experience with the support and communication left me rather frustrated. After several phone calls and emails, I found it hard to get real clarity on some technical issues I faced with the dialer and database features. The initial instructions during onboarding weren't very detailed, which meant I had to spend time contacting support multiple times. Each time I explained my problem, only to get vague answers that didn't really resolve the issue. However, I will say the telephonic support did respond fairly quickly when I did reach out, which was something positive in the whole ordeal. But by the end, I didn’t feel confident that the software or assistance would fully meet my needs without constant follow-ups. It felt like running in circles, and that was tiring. For me, support clarity and ongoing communication are crucial, and this experience made me rethink how much I’d rely on their services going forward.