They answered quickly but could have been more thorough
Hey, so I’ve been chatting with the team while trying to figure out the setup stuff, and honestly, they responded quite promptly every time I reached out. That made a big difference because I didn’t have to wait around to get unstuck. But I did notice sometimes their responses were brief and didn’t fully cover what I needed, so I had to follow up a few times. Maybe they were trying to keep it short or expected me to explore some options myself, which is fair enough, but I do prefer when support digs a little deeper right away. Otherwise, the sign-up and payment steps went smooth, without any hiccups, and the invoicing system was clear enough to understand what I was paying for. The training sessions were helpful, and the software generally worked well through the week, especially the calling tools and the dialer that stayed stable. The database feature fits nicely into my daily tasks but could use a couple of improvements to make data searching faster. Updates arrived regularly, which I appreciated since it kept things fresh and fixed minor issues. Overall, I think if the support team was just a tad more detailed in their responses, it would have been perfect for me. They’re reachable and quick, just lacking that extra bit of guidance sometimes that would save me some back and forth. Still, for any quick questions or little fixes, it’s pretty convenient.