They answered faster than I expected, though I’ve said this before
I had to get in touch with telephonic support a few times over the last week, mostly to clarify how updates to the calling tools were affecting my workflow. Honestly, I’ve mentioned these issues before and it surprised me how responsive the team remained each time. Calls were answered promptly and assistants didn’t just stick to scripts but actually listened in a way that I hadn’t seen elsewhere. What threw me off a bit was the waiting time during the training phase, as some responses took slightly longer than I had hoped when I was trying to set up the database feature properly. Still, the support quality remained consistent, and they made sure I understood the options available for fixing minor sync problems. Overall, it was reassuring to have help that didn’t just vanish after the first question. I usually brace myself for slow replies with such services, so this was a decent surprise.