The wording was hit and miss

The wording was hit and miss

Overall, the labels and wording during sign-up and throughout the sales-related pages were a mixed bag. Some terms used in the software interface were intuitive, like "Database" And "Call History," Which matched my expectations and helped me navigate the initial setup smoothly. On the other hand, certain labels around the invoicing process were confusing, for example, "Billing Cycle" And "Payment Status," Which I had to spend extra time deciphering with the help of the basic training videos. It felt like some of the terminology favored more experienced users, while beginners might struggle a bit. Additionally, automatic updates altered some menu items without notice, which made relabeling even less consistent. The dialer and calling tools were clearly labeled, though, and felt straightforward during daily use, which was a positive. I think the software could use clearer, more consistent wording to reduce the learning curve, especially for new users trying to follow the onboarding flow. In sum, it worked but not as clearly as I would prefer, leaving me cautiously optimistic but also slightly frustrated at times.