The wording was a bit unclear at times, but workable overall
If I had to sum up my experience with the software and its interface to a friend, I would say it’s a bit like a helpful tool with occasionally confusing labels. Some parts of the onboarding used terms and instructions that didn’t quite match common expectations, which made understanding the dialer settings and database categories a little frustrating at moments. That said, the training sessions helped clear up most of these issues, even if it took a bit longer to get everything aligned. Automatic updates sometimes changed wording without much warning, which caught me off guard initially. On the brighter side, telephonic support was patient and able to explain the more opaque parts so I didn’t feel stuck. Although the process wasn’t perfectly smooth, the sign-up and invoicing system stayed consistent and predictable, making me feel in control despite the occasional odd phrasing.