The wording really caught me off guard
I was going through the onboarding steps and honestly, some labels didn’t quite make sense to me. There was this one moment when I was trying to figure out where to input my calling schedule, the phrase used was so confusing that I had to call support twice just to clarify. The telephonic help was okay, but not very patient when I asked further questions about what that label actually meant. Other points in the journey felt fairly normal, but that incident stuck out and made me doubt the overall clarity. I'd expect the explanations and labels to be a bit more intuitive considering it’s software you use daily. The database feature itself was fine and updates happened without much hassle, but if the wording keeps causing this much confusion, I’m not sure how smoothly it will run in longer use. Overall, the communication in the software could be clearer to avoid such moments which surprise you in a negative way.