The wording mostly confused me except for one part
When I started the onboarding, I tried to follow the labels on the software dashboard to find the training section. But honestly, many labels weren't clear about their purpose, like whether they were for database setup or call management. That made me waste time searching where to start. Next, I tried opening the dialer tool but was a bit lost because the instructions used terms I hadn’t seen before. However, one exception was the payment and invoicing area — those labels clearly explained what action to take, and that helped me a lot. That clarity stood out compared to the rest of the confusing instructions. Overall, I found the wording and labels inconsistent, which made the onboarding frustrating, though at least invoicing was straightforward to understand.