the wording confused me until the dashboard clicked
At first, the onboarding and training had me a little confused because some of the labels on the software didn’t quite match what I expected. For instance, the database feature was called something else in the tutorial, and I wasn’t sure if it was the same function. As I navigated through the modules sequentially, I slowly began to see how the different sections connected. The turning point was when I realized that the calling tools integrate directly with the contact list, which made the workflow clearer. However, some of the jargon in the training videos could be simplified or adjusted to feel more natural. Once I got this, I started using the dialer more confidently and understood the logic behind the automatic updates. It was a bit of a struggle at first, but definitely manageable.