The wording and labels are confusing, plain and simple
You need to rethink the labels and instructions on your platform because they are often unclear. For instance, the buttons for calling and database access had ambiguous names that made it hard to know what action would follow. I also found some tooltips and error messages confusing, which led to unnecessary delays in my workflow. Your telephonic support tried to help, but because the terms used in software and on support calls didn't match, the experience was frustrating. On the positive side, the payment and invoicing process was straightforward and didn’t add extra confusion. But honestly, the poor wording throughout the platform impacted my ability to use the software effectively. You should prioritize clearer communication in your interface if you want users to navigate without constant second guessing what each label means. This aspect of your service was disappointing enough to rate it low despite some functional positives.