The whole training felt frustrating and disorganized
I really struggled with the training and onboarding setup because it didn’t handle errors very well when things went wrong. For example, when I tried to use the calling features, some calls dropped unexpectedly and the software didn’t provide clear instructions on how to recover or troubleshoot those issues during the training. I reached out for telephonic support, but while the team was polite, the responses were slow and didn’t fully resolve my problems. The automatic updates didn’t seem to fix the problems I was facing either, so I ended up feeling stuck for long periods. Unfortunately, this made the entire experience feel frustrating and a bit disorganized, especially during those initial sessions knowing that smooth training would be critical for me going forward.