The whole thing was just exhausting and unresponsive
It’s no exaggeration to say that my experience with the sales and pre-purchase communication left me worn out. I found myself reaching out multiple times with questions about the software and onboarding process, only to be met with delays and responses that felt like they were barely coming through. Every time I thought I’d gotten clarity, there’d be a new follow-up question that required waiting yet again. I was hoping the sales staff would be more attentive or at least proactive in offering information, but instead, I felt like I was pushing to get the most basic answers. This made deciding whether to invest in the product quite difficult because I wasn’t confident they really cared about my individual concerns or needs. The sign-up process wasn’t smooth either, complicated further by unclear invoicing which meant asking even more questions. I’ve probably called their telephonic support multiple times even before fully signing up, and frankly, it wore on my patience. I’m not one to complain lightly but here, the lack of responsiveness and the scattered communication made the whole interaction feel like a chore rather than starting a positive business relationship. I expected a lot more straightforward attention to detail and timeliness before purchase but got the opposite.