The whole thing felt way slower than I expected
Signing up and getting started with WFHI was a slower process than I had anticipated. From the moment I registered, it took quite a while before I could access the software properly. The onboarding flow had several steps, but each required waiting for confirmation or additional emails, which delayed progress considerably. While the invoicing and payment process was straightforward once I got there, the prior waiting periods made the whole experience less efficient than I wanted. Training materials were available but didn't really speed things up because I had to wait a few days before I could begin using the dialer and calling tools fully. The database feature setup was also delayed, meaning I couldn't integrate it right away with my work. Telephonic support typically answered questions decently, but it didn’t quite compensate for the overall slow pace. Automatic updates seemed fine but didn't impact the initial waiting experience. In sum, the process was functional but dragged longer than expected, which made the start frustrating rather than seamless.