The whole thing felt kind of frustrating
Honestly, I found the support experience to be quite a mixed bag. On one hand, the people I spoke with seemed willing to help, but responsiveness was not consistent or what I had hoped for. Sometimes it took a while just to get a callback or to have someone follow up on my queries, which made me unsure whether they were really prioritizing my requests. At other times, the answers felt generic and not fully addressing the specific issue I had raised. I wondered if the support team was perhaps overburdened or if the system for tracking concerns could have been better organized. That said, once I did finally get through, the person on the call was patient and tried to walk me through fixing the problem. So while the responsiveness was a definite weak point, I will give them credit for eventually being helpful. Overall though, the experience felt kind of frustrating and left me feeling a little unsure about relying on them in the future.