The whole thing felt frustratingly disorganized
I had certain expectations from your support and communication services that were unfortunately not met. The telephonic support was promised to be quick and helpful, but in reality, the responses came much slower than I expected. It felt like trying to get clear answers was a constant uphill battle. However, I will admit that the priority assistance feature was at least somewhat responsive and better than the standard support line. But overall, you did not match the level of communication I was hoping for. Sign-up and invoicing processes were straightforward though, which at least made payments manageable. I had hoped your team would provide more consistent guidance during onboarding and after, but that was not the case. The communication gaps made using the software more stressful than necessary, and I expect a higher standard next time if I consider using your service again.