The whole thing felt disorganized and frustrating
When I first reached out to your team for information before buying, the way things were handled was disappointing. I felt like my questions were passed around from one person to another without clear answers. The pre-purchase phase seemed rushed and not well planned, which made me doubt whether your service would meet my expectations. You didn’t provide much helpful training before payment, so I wasn’t sure exactly what I was getting into. Even signing up felt clumsy because of confusing instructions and multiple steps that weren’t well explained. What I will give you credit for was that the invoicing and payment went smoothly once I completed the sign-up, and that was a relief. However, this could not make up for how chaotic and unclear the initial sales communication was. It left me feeling more frustrated than reassured. I expected better transparency and preparation on your part to explain the workflow, but it felt like I was left to figure it all out myself after paying. That whole experience felt disorganized and caused me a lot of unnecessary stress.