the whole thing felt a bit like figuring it out on my own
I was expecting more hand-holding but most of the time it felt like I had to work things out myself. Sure, the software has decent features like the dialer and database access but initial setup wasn’t exactly straightforward. Automatic updates rolled in quietly so sometimes I had to notice changes alone without heads-up calls from support. Phone support was available but not always quick. The invoicing and payment process was easy enough though, no hassles there. Overall, the onboarding was okay but didn’t really hold my hand through all the steps. Sure, the training material helped but it was sometimes incomplete or vaguely organized. Day to day I kept learning bits and pieces on my own, tweaking settings and figuring how to best use the calling tools. So the whole thing felt a bit like figuring it out on my own with occasional guidance thrown in here and there.