the whole support thing was a bit mixed honestly
So I’ve been using the software for a few weeks and trying to get the hang of the calling tools. The telephonic support is decent enough, but sometimes the wording in the help sections felt a bit off, like when they label something ‘priority assistance’ but it just takes a bit of time to get through. It’s not horrible, just not super smooth. The labels in the training modules sometimes made me pause – like I wasn’t sure if ‘workflow database’ was the same as my contacts list or something else. I messaged support about it and they explained, so that was helpful. On the flip side, the training itself was quite comprehensive once you got past the confusing bits. Basically, it worked well enough but I’d say they could polish the language to make it less clunky. Overall, it’s usable, just needed a few clarifications.