2 out of 52 of 5Unverified experienceSupport and communication
The whole support experience was really frustrating
You need to seriously address how much time customers are spending waiting or repeating themselves to your support. Every time I called, it felt like I had to explain my issue again from scratch, even though I had given all the necessary details before. The wait times were long and there was no proactive update from your side during the hold periods. The only good thing was that eventually, when an agent understood the question, the advice was practical enough to help. But overall, dealing with your support felt inefficient and strained my patience more than once.