The whole support experience felt straightforward yet sometimes a bit hidden
I needed to get some help recently, and I found that the way to access telephonic support was set up in a pretty straightforward manner. Finding contact info wasn’t too difficult, which helped. However, once I tried to navigate through the self-help sections or the knowledge base, some of the info I was looking for didn’t appear in the most obvious places. The call I made was answered promptly, and the support person was professional and guided me through a couple of things related to using the software and setting up the dialer unaffected by the last update. Still, I couldn’t always find what I wanted without some trial and error, especially with certain features like invoicing questions. The automatic updates applied without needing much input from me, which was a relief, but debugging small issues took time. Overall, the process felt neutral—neither frustrating nor super smooth—it worked but could be more user-friendly in exposing the needed details upfront.