The whole support experience felt frustratingly complicated
At first, I tried to find straightforward answers in the documentation, but the information was scattered and vague. Navigating the knowledge base felt like going in circles with little result. When I decided to call telephonic support, the waiting times were longer than expected, and while the representatives were polite, they often didn't have immediate answers, which meant multiple follow-ups. Tracking down helpful resources on the software features or the dialer setup took longer than it should have, leading to an overall feeling of inefficiency. Even though some aspects like invoice processing were clear and smooth, the difficulty in accessing good support overshadowed those. It left me feeling that the system, while functional, lacks user-friendly communication channels. My impression can be summed up as a frustrating runaround from start to finish, which affected my confidence in relying on the service for urgent queries.