The whole signup felt a bit rushed and unclear
You spoke about features and benefits in your emails, but during the actual signup and initial onboarding, I felt a bit lost. The explanations on the site weren't as clear as they could be, and the process seemed to jump from one thing to another without proper guidance. I wasn't sure when the telephonic support would come into play or how the database feature exactly fit into my workflow. There was a lot of back and forth, and honestly, it felt rushed without enough time to understand how each part connected. While the training promised was there, the pre-purchase info didn't prepare me well enough. You might want to improve how things are laid out before purchase because overall, the experience felt more confusing than helpful initially, even though later parts became smoother.