The whole sign-up took much longer than I thought it would
When I first looked into WFHI's offering, I assumed the sign-up and payment process would be quick and clear. However, it actually took a lot longer than I expected, and the explanations about invoicing and recurring payments weren't as straightforward as I hoped. I kept wondering if all the steps and charges were going to become clearer, but honestly, details about ongoing usage and automatic updates only came to light after spending quite some time navigating through the emails and policies. The sales communication jumped around a bit, sometimes focusing on software features, sometimes on training, which made it a bit confusing to get a consistent picture. I circled back multiple times to confirm what exactly I was paying for and how support would work on a day-to-day basis. One thing I can say is that some of the initial onboarding content was helpful once I got past the sign-up delays. Still, from a pre-purchase perspective, the time it actually took to feel prepared was a bit frustrating considering how swiftly these processes usually run with other services.