The whole registration and setup process felt chaotic and poorly coordinated
I tried to get started with the software to handle my remote task workflow, but frankly the sequence of steps seemed out of order. The sign-up was straightforward, yet after that the onboarding process tried to push me into training modules before I could even access some features of the software. It felt as though the scheduling for demo calls and initial support was not aligned with when I actually needed access to those tools. The database features were explained but I couldn’t use them fully until after several rounds of communication that felt redundant. Payment and invoicing came early but I wasn’t sure if everything corresponded properly with the features I had access to at that point. The automatic updates sometimes added confusion as changes occurred without prior notice or guidance. Telephonic support was generally polite but could not always clarify what the next step should be. Overall, the entire experience came off as unorganized, with a lack of clear path through the setup. If the steps had been in a more sensible order, I might have avoided repeated backtracking and frustration. The sales and pre-purchase communications could have been more coherent to build confidence. In this form, it felt like extra effort was needed just to understand how to get started, which was quite discouraging.