The whole process took ages and felt out of order
I want to say the support was good, but honestly, it all took way longer than I thought it would. When I started, I figured that onboarding steps would be pretty logical and quickly done, but no. The sequence felt jumbled, and at times I was unsure what to do next because instructions weren't clear or arrived late. For example, setting up the dialer came before some database training was completed which made no sense and caused me to pause and backtrack. When I called support for guidance, the help was polite but seemed reactive and slow, as if they were tackling one issue at a time with no proactive approach. This made me question the whole flow and if it was tested properly. Sure, the billing and payment information was straightforward enough, and I appreciate that invoices were ultimately clear. Yet, I’d describe the support experience overall as a bit frustrating because rather than smoothly walking me through, it felt like I was left figuring out the right order myself. The actual time spent waiting on calls and replies added to that feeling, making me think this wasn't quite ready for users expecting a seamless process. I can’t confidently say the steps were arranged sensibly, just that they got done eventually.